FAQ

Where is Cielo located?

Cielo is located at 300 M Street NE Washington, DC 20002.

What is the telephone number I can call to contact the leasing team?

The telephone number to contact the leasing team is 202.851.0300

What types of apartment homes does Cielo offer?

Cielo offers luxury studio, one bedroom, two bedroom, and three bedroom apartment homes.

What kind of apartment amenities does Cielo offer?

Cielo provides the latest advancements in home technology and connectivity. Cielo also offers a sleek, clean aesthetic in every apartment home.

What kind of community amenities does Cielo offer?

Cielo offers a variety of appealing community spaces beyond its apartments. Three distinct amenity areas each boast unique outdoor spaces, bringing greenery into the cityscape.

Can I schedule a tour?

Yes, we can accommodate in-person, virtual, and self-guided tours Monday-Saturday 10am - 4:30pm and Sunday 12pm-4:30pm. Schedule a tour with Cielo here.

What are your hours of operation?

Our leasing office hours are 9am-6pm.

How do I contact Cielo?

You can contact Cielo (202) 851-0300 or via email leasing@livecielodc.com

Is Cielo handicap accessible?

Yes, Cielo is handicap accessible.

Does each unit in Cielo offer individual climate control?

Yes, Cielo offers individual climate control in each unit. 

Are there washer + dryers in every unit?

Yes, Cielo offers washers and dryers in every unit.

Is there on-site maintenance at Cielo?

Yes, there is an on-site maintenance team at Cielo.

Is emergency maintenance available at Cielo?

Yes, there is 24/7 emergency maintenance at Cielo.

What apartments or services do you offer at Cielo?

Cielo offers 24/7 emergency maintenance services.

Is there an on-site office team?

Yes, there is an on-site office team at Cielo.

Does Cielo offer any current special or leasing incentive?

Yes, Cielo is currently offering a 1-month free rent concession on any unit with at least a 13-month lease term. 

Is there an application fee at Cielo?

Yes, there is a $50.00 application fee at Cielo.

Does Cielo charge an amenity fee?

Yes, Cielo charges an amenity fee of $250.00 (waived with special upon move in if applicable).

Is there a security deposit required?

Yes, there is a $250.00 security deposit required or 1 months' rent pending screening decision. We are also partnering with Guarantors as an alternative.  

Is Cielo pet friendly?

Yes, Cielo is pet friendly.

Is there a deposit for pets?

No, but there is a $500.00 non refundable pet fee charged at move in.

Is there a monthly pet rental fee?

Yes, each pet is $50.00 monthly at Cielo.